Refund policy
Every piece we send out is meant to be one you're glad to keep. When it isn't, returning it should be straightforward.
A 30-Day Return Window
You have 30 days from the delivery date to return your purchase. Whether the fit isn't right or you've simply had a change of mind, the process is the same.
To qualify for a return:
- Items must be unworn, unwashed, and in their original condition
- Tags and packaging must remain intact
- Proof of purchase is required (your order confirmation email is sufficient)
To begin a return, email support@liarasilhouetteboutique.com with your order number and the reason for return. Our team will confirm your request and provide full instructions, including the correct return address.
Please don't send an item back before receiving confirmation from us — unauthorized returns may be delayed in processing.
Refunds
Once your return is received and inspected, we'll process your refund within 10 business days to your original payment method, with a confirmation email once it's complete.
Please note:
- Shipping is always free — there are no restocking fees or hidden charges
- For change-of-mind returns or size exchanges, return shipping is the customer's responsibility
Damaged or Incorrect Items
If your order arrives damaged or isn't what you ordered, email us right away at support@liarasilhouetteboutique.com with your order number and a photo of the item. We'll resolve it promptly, and cover return shipping in these cases.
Questions?
Email: support@liarasilhouetteboutique.com
Phone: +1 904 628 5898
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
Store Name: Liara Silhouette Boutique
Company Name: Whristler Rose LLC
Business Address: 30 N Gould St, Ste R, Sheridan, WY, 82801, USA